TERMS AND CONDITIONS

Welcome to DC Logistics US. These terms and conditions outline the rights and responsibilities of our customers and our company regarding our 3PL services, Amazon FBA logistics, Prep Center, and Amazon FBA Academy.

By using our services, you agree to these terms.

1. 3PL (Third-Party Logistics) SERVICES

1.1. Service Definition

DC Logistics US provides third-party logistics solutions, including:

  • Inventory storage

  • Stock management

  • Order processing (picking & packing)

  • Distribution and shipping of merchandise

1.2. Service Conditions

  • The customer is responsible for providing accurate product information, including weight, dimensions, quantity, and special requirements.

  • We do not accept hazardous, illegal, counterfeit, or non-compliant products.

  • Storage availability is subject to space limitations and agreed-upon fees.

1.3. DC Logistics US Responsibilities

  • We will store inventory in a secure and protected environment.

  • We are not liable for damages caused by force majeure events (fire, floods, theft, etc.).

1.4. Loss, Damage, or Inventory Errors

  • If damage is attributable to DC Logistics US, compensation will be limited to the declared product value or per the terms of the insurance policy.

  • We are not responsible for damaged goods received from the customer’s supplier.

1.5. Billing and Payment Terms

  • Storage and logistics service fees are billed monthly.

  • If payment is not made on time, DC Logistics US may withhold inventory until payment is received.

2. AMAZON FBA LOGISTICS SERVICE

2.1. Service Definition

We offer transportation of goods from our facility to Amazon FBA fulfillment centers while complying with Amazon's requirements.

2.2. Customer Responsibilities

  • Provide complete and accurate documentation for each shipment (Shipment ID, Reference ID, SKUs, FNSKU, labels, and other Amazon requirements).

  • Ensure inventory is properly packed and labeled.

2.3. DC Logistics US Responsibilities

  • We ensure shipments comply with Amazon’s regulations.

  • We are not responsible for delays caused by Amazon once inventory has been delivered to the fulfillment center.

2.4. Loss and Damage

  • If a shipment is lost or damaged before arriving at Amazon, the insurance coverage (if purchased) will apply.

  • If Amazon rejects, holds, or destroys inventory, the customer must resolve the issue directly with Amazon.

3. PREP CENTER SERVICE FOR AMAZON FBA

3.1. Service Definition

Includes inspection, labeling, packaging, and preparation of products according to Amazon FBA requirements.

3.2. Customer Responsibilities

  • Send undamaged, defect-free products with accurate information.

  • Notify us of any special preparation instructions before processing.

3.3. DC Logistics US Responsibilities

  • We follow Amazon’s standards for preparation and labeling.

  • We are not responsible for errors in information provided by the customer (e.g., incorrect SKUs).

3.4. Amazon Rejections or Returns

  • If Amazon rejects a shipment due to customer errors, additional costs for returns or re-labeling will be charged to the customer.

  • If Amazon returns products due to customer damage or warehouse damage, we can store them for a limited time (maximum 30 days).

4. AMAZON FBA ACADEMY

4.1. Service Definition

We offer Amazon FBA training, including:

  • Creating an Amazon Seller Central account

  • Product analysis using tools like Keepa and AZ Insight

  • Sales strategies and listing optimization

4.2. Customer Responsibilities

  • Apply the training information at their own discretion and assume the risks of selling on Amazon.

  • DC Logistics US does not guarantee specific sales or results.

4.3. DC Logistics US Responsibilities

  • We provide updated information, but Amazon's policies may change at any time, which is beyond our control.

  • We are not responsible if a customer loses their Amazon account due to poor business practices.

5. GENERAL PROVISIONS

5.1. Modifications to Terms and Conditions

DC Logistics US reserves the right to modify these terms at any time.

5.2. Payments and Outstanding Balances

  • Services must be paid in advance or according to the agreed billing terms.

  • If a customer has outstanding debts, late fees may apply, and services may be suspended until payment is made.

5.3. Cancellations and Refunds

  • 3PL storage and logistics services are non-refundable.

  • Shipping and Prep Center services are only refundable if they have not yet been executed.

5.4. Force Majeure

DC Logistics US is not responsible for delays or failures caused by events beyond our control, including natural disasters, pandemics, strikes, or regulatory changes.

5.5. Governing Law and Jurisdiction

These terms are governed by the laws of the State of Florida, USA.

Acceptance of Terms

By using our services, you fully accept these terms and conditions.